Manage Your Subscription
Full Control, Anytime
All our services are subscription-based through authorized telecom operators, and billing is handled directly by your operator. We believe users should always have control over their subscriptions. This page explains how to manage or cancel your subscription, and answers common questions.
Unsubscribe Process

We make unsubscribing simple and transparent. You may cancel at any time.

Here’s way to unsubscribe from our services:

  • Via SMS: Send STOP (or the keyword provided) to the service short code. You can refer to the instruction send via sms.
  • Via USSD (where applicable): Dial the deactivation code provided by your operator.
  • Via Mobile Carrier Hotline: Call your mobile operator’s customer service.
  • Via Citimob Direct Support: click here to send an email for assistance. {bring user to contact form}.

Once you unsubscribe, no further charges will be applied.

Subscription & Billing Terms
  • Subscriptions are opt-in only and activated after your explicit consent (via SMS, PIN entry, or operator approval flow).
  • Charges vary by country and operator. Fees and billing frequency are clearly disclosed before subscription is completed.
  • All billing is processed by your mobile operator and shown on your phone bill.
  • No hidden fees.
Refunds & Support
  • As charges are billed by telecom operators, refunds are subject to their policies.
  • If you believe you were charged incorrectly, please contact your operator or our support team.
  • Support email. Click here to send an email for assistance.
Frequently Asked Questions
How did I get subscribed?
You may have subscribed by:
  • Clicking on an online advertisement or promotional banner.
  • Opting in via a local mobile carrier's portal or app.
  • Entering your mobile number and confirming via SMS PIN or keyword.
All subscriptions require user consent and are confirmed via SMS.
Will I receive a confirmation?
Yes. After subscribing, you will receive an SMS with:
  • Service name
  • Price & billing cycle
  • How to unsubscribe
How will I be charged?
Charges are billed directly through your mobile operator (appearing on your monthly bill or deducted from prepaid balance).
How often will I be charged?
  • Most services are billed daily, weekly, or monthly, depending on the offer.
  • Billing frequency is clearly stated in your confirmation SMS.
Can I get a refund?
If you believe you were charged incorrectly, please contact Citimob Support or your local mobile carrier. Refunds are handled in line with operator policies.
How do I unsubscribe?
Simply follow the instructions in your subscription SMS (e.g., send STOP to [shortcode]). You can also cancel via operator portal or by contacting Citimob support.
How will I know if I am unsubscribed?
You will receive an SMS confirmation once your cancellation is successful.
Will I still be charged after unsubscribing?
No. Charges stop immediately after you unsubscribe.
What if I didn't receive the content/service after subscribing?
Please contact Citimob Support with your mobile number and subscription details. We will investigate with the operator and resolve the issue.
What if I accidentally deleted the confirmation SMS?
Don't worry. You can still unsubscribe by:
  • Checking your operator's portal for active services.
  • Contacting Citimob Support directly.
What information does Citimob collect?
We only collect your mobile number (MSISDN) when you subscribe.
  • This is required to activate and manage your subscription.
  • No other personal information (such as name, email, address, or payment card details) is collected.
Is my data safe?
Yes. Your mobile number is stored in encrypted systems and handled securely according to telecom operator standards.
How is my data used?
Your mobile number is used only for:
  • Managing your subscription status (active/unsubscribed)
  • Processing billing via your local Mobile Carrier
  • Providing customer support when needed
Do you share or sell my data?
No. Citimob does not sell, rent, or trade your information. It is used solely for subscription management and compliance purposes.
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